Senior managers regularly bump up against the uncomfortable truth that the managing of people and organisations is as much an art form as a science. It's an untidy and uncertain process.

As Tom Peters, the US management guru and author of In Search of Excellence puts it: 'Most who attend my seminars are looking for answers. Thanks for coming, but how tragic. There are no answers. Just, at best, a few good ideas that might be worth a try.'

By the same token, introducing change and boosting performance in any organisation involves thinking and acting on several levels at once: practical, financial, analytical, emotional, and psychological. Real business problems never quite fit the textbook mould. Nor do real people.

The articles here distil some of our experience and thinking about the problems we've faced. They contain ideas we've found useful, and approaches we've found to work. They do not, however, represent all of what we've done. If you'd like to check whether we have other material that might be more directly relevant to your needs, feel free to call us at any time on +44-20-8444-8800 or +44-20-8883-3937.

You're welcome to print off and circulate any articles that catch your eye. There's no charge, but we'd be grateful if you would acknowledge the source of the material. Click on the title to go directly to the article:

	Trouble with training	PDF
	Leading and changing a professional-services firm: If it isn't chargeable, it isn't work Fear of flying	PDF PDF
	Show and tell	PDF
	Measure for measure	PDF
	No such thing as a good 'presentation'	PDF
	Perfect pitching	PDF

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